Guesthouse Kolinska


We strive to provide our guests with an exceptionally clean, safe, and friendly

hotel experience. The following Hotel Policy/House Rules have been established

based on industry standards, management and operational procedures, and our

personal experience of owning and operating the Guesthouse Kolinska since

2017. These Hotel Policy/House Rules are considered a part of our reservation

agreement with you. As our hotel guest, by reading and signing your hotel

registration you are agreeing to abide by all of our Hotel Policy/House Rules,

terms and conditions, and procedures. These Hotel Policy/House Rules are

presented here to help promote our guests’ safety and enjoyment and to ensure

that each guest is aware of the understandings between the Guesthouse Kolinska

and the guest. Our Hotel Policy/House Rules may change from time to time, so

please check back often.

TOURIST TAX: Bled municipality have the city tax for all visitors of the city. The

tourist tax is not included in price (3,13€).


Guesthouse Kolinska has been 100% Smoke-Free since 2017. For safety and to

assure that our facility is not exposed to items or actions that create an odor

which is unhealthy and objectionable to our guests and staff, and that is difficult

to remove from the air, carpet, walls, and furniture we do not permit smoking

tobacco, marijuana, illegal drugs, e-cigarettes, vape pens, vaping, cartridges

containing the liquid of nicotine, hookahs, incense, cooking, cigars, candle

burning, the use or diffusing of patchouli oil or other strong-smelling plant-

based essential oils or synthetic products in our facility.

Guests are encouraged to notify Front Desk staff immediately if they smell

cigarette, marijuana, or other objectionable odors. This policy is not intended to

stop people from smoking, but to regulate where they smoke and how it affects

others. Smoking is not allowed in rooms and on balconies. A Designated

Smoking Area is terrace only. Marijuana is prohibited at all times.

A minimum fee of 200€ penalty is applicable for breaking this policy.

Breaking this rule is considered as house rule violence.CANDLE, INCENSE, ESSENTIAL OILS:

Candle, incense, essential oils (diffusing, vaporizing, etc.) are prohibited. These

items and activities will be treated as smoking, a fine accessed, and the guest

may be evicted with no refunds.

PETS: Pets are not allowed.


The safety of our guests, staff, and this facility is extremely important to us.

Preparation of food in guest rooms by any type of cooking appliances is

prohibited. A minimum fee of 200 € will be charged for cooking in a room,

including, but not limited to coffee makers, hot plates, toaster ovens, water

heaters, rice cookers, combustible, open flame, barbecue grill, burners, heating

appliance, or any other item intended for cooking. For open fires, flames or

cooking grills, either charcoal or gas, and fireworks we have designated area and

it needs to be under the supervision of employees in the company.


All reservations must be guaranteed with a valid major credit card. Guests must

be 18 years and older. We accept Visa and Master Card. We do not charge your

credit card at the time you make your reservations. Your credit card guarantees

your reservations. Please make sure to receive a reservation confirmation number

when you make a reservation. Reservations must be cancelled 14 days, hotel

time, prior to your arrival date, in order to avoid charge of reservation.

Reservations will be held until 8 p.m. following your scheduled arrival date. If you

have not checked in by that time, a NO-SHOW charge of the reservation plus tax

will be charged to your

credit card. Guesthouse Kolinska is not responsible for weather conditions,

personal emergencies, or schedule changes.

CHECK-IN TIME: 16.00 – 20.00. After 20.00 all late arrivals with no prior

arrangements will be marked as no-show with all legal outcomes.


Early check-in is offered based on availability. If you require a guaranteed check-

in for arrival prior 16.00 extra charge could be applicable. Please contact Front

Desk staff directly to arrange your details prior to your arrival.


Guests must be at least 18 years of age to check in alone at Guesthouse Kolinska.

In the interests of security and to prevent fraud, guests are required to confirm

their identity by providing their valid government issued photo identification

(State driver’s license, passport, etc.) at check-in. A valid, signed, and pre-

approved credit card in the name of the guest registration is also required. It is

your responsibility to fully understand the manner in which your bank processes

pre-authorizations and charges to your credit/debit card. Some banks hold

pending authorizations for up to 30 business days.


We have required pre-authorized of credit cards/debit cards at check-in. A pre-

authorization is a temporary hold of a specific amount of your available credit

limit balance placed on your credit/debit card for the full amount of your

intended stay, plus tax. All credit/debit cards are pre-authorized at check-in. Pre-

authorization is not a charge to your account, it is a hold on those funds. Once

your actual charge is posted at check-out it can take anywhere from 24 hours to

30 days for the original pre-authorization to be removed by your

bank. Generally, most banks release the hold within 3-5 days. It is your

responsibility to be aware of how your bank handles all of your transactions,

including pre-authorizations. We are unable to remove pre- authorizations

directly through our hotel.


We require valid contact information from the guest making the reservations

including first and last name, address, phone number, and signature. The names

of all guests occupying the room must be registered. Information regarding your

license plate/car description is also gathered at check-in for security.

CHECK-OUT TIME: Room rental period expires at 11-00. Additional day charge,

plus tax may apply for late checkout.


Check-out time is 11-00. Please check-out with Front Desk so that housekeeping

may begin cleaning your room as soon as possible. If you require a later check-

out, please contact Front Desk prior to the day of your departure and we will do

our best to accommodate your request. A charge may apply for late check-out.

EARLY DEPARTURE:Guests who check out in the early hours of the hotel before 7-30 and/or prior to

their scheduled departure date are required to drop the room key in the mail box

at the main entrance. Early check-out is not a subject to any reimbursements.


We will make every effort to honor special requests such as a specific floor or

room number, etc. upon your arrival. All special requests are noted on

reservations and we will do our best to accommodate. However, the availability of

these items cannot be guaranteed in advance.

PAYMENT: All reservations and registration must be guaranteed with a valid

major credit card. We accept Visa and Master Card. Pursuant to credit card

agreements, credit cards are not valid unless signed by the cardholder. Credit

cards must be signed. Cash (€) payment is welcomed with a signed and pre-

authorized credit card. All guests are required to present a valid major credit card

and government issued photo identification with signature even if guests are

planning on paying in cash upon check-out. Checks and foreign currency not

accepted. Payment terms – upon arrival/payment within specified periodic the

invoice issued against guarantee letter or confirmed reservation or preauthorised

credit card.


We do not accept checks. We do not provide check cashing services.


Your credit card is not valid unless signed. We will refuse an unsigned card. Your

Debit or Credit Card will be pre-authorized at check-in for the full amount of your

stay. The pre-authorization will HOLD the funds until check-out, at which time the

amount actually incurred during your stay will be charged. If you change your

method of payment at check-out or change the length of your stay, your bank

may not post the changes to your account immediately. Guesthouse Kolinska has

no control over the policies of your bank and will not be held liable for any

“insufficient funds” penalties or any other resulting fees or charges. It is your

responsibility to fully understand the manner in which your bank processes pre-

authorizations and charges to your debit or credit card. Some banks hold

pending authorizations for up to 30 days.DEPOSITS AND GUARANTEES:

There is no deposit required to make an individual room reservation. However, a

major credit card is required at the time of booking to guarantee the room and

secure the reservation period.


Generally, third party payment is not permitted. In the case of paying for a family

member if you will not be physically present at the hotel, we require prior

completion and approval of a Credit Card Authorization form including a copy of

your ID, Passport, driver’s license and the front and back of your signed credit

card. You will be responsible for any and all damages and loss. We reserve the

right to refuse reservation at any time for any reason.


Please contact Guesthouse Kolinska reservations department at least 24 hours

prior to guest’s arrival to request a Credit Card Authorization form. We must

receive the information and process the approval for your reservations prior to

the guest’s arrival two day at minimum.


Guests with GSA payment cards will be taxed or exempt in accordance to their

individual card status. If tax exempt status cannot be verified at check-in you will

be charged a lodging tax until verification is made.

RIGHT TO REFUSE SERVICE: Guesthouse Kolinska is privately owned and

operated. We reserve the right to refuse service to anyone for any reason(s) that

does not violate any laws. Guesthouse Kolinska has a zero tolerance policy in

which we will refuse to admit or refuse service or accommodation in our hotel or

may remove a person, without refund, who refuses to abide by the reasonable

standards and policies established by the law and the owners for the operation

and management of the hotel. Guesthouse Kolinska will refuse service or evict a

guest: for refusal or failure to pay for accommodations, is under the influence of

alcohol, drugs, or any other intoxicating substance and acts in a disorderly

manner as to disturb the peace of other guests or is not in compliance with state

liquor laws; acts in a disorderly fashion as to disturb the peace of other guests; is

unable to properly supervise their children at all times, seeks to use the hotel for

an unlawful purpose; seeks to bring into the hotel: an unlawfully possessed

firearm; or something, including an explosive or hazardous or toxic substance,

that is unlawful to possess and that may be dangerous to other persons; destroys, damages, defaces, or threatens harm to hotel property or guests; causes or

permits persons to exceed the maximum allowable occupancy of room, refuses

to abide by the reasonable standards or policies established by Guesthouse

Kolinska for the operation and management of our hotel.

Attempts to a) indicate the incorrect number of visitors, affecting the cost of living

and taxation b) not pay for the services and / or goods provided c) other

fraudulent actions are a violation of the hotel’s/house rules and are subject to a

fine of 300 (Three hundred) EUR. Mentioned above actions are sufficient cause

for refusal for further service providing without reimbursement of previously paid

amounts, thus it does not reverse the imposed fine.

QUIET HOURS: from 22-00 through 7-30. If you become aware of a disruptive

guest, please contact Front Desk staff immediately by phone or in person.

Televisions, voices, or other devices must be kept at a respectful low level at all

times. Doors should be opened and closed quietly. No congregating or running

in halls.

VISITORS: No visitors after 20.00. Visitors must notify Front Desk upon their

arrival. Visitors must be accompanied by the registered guest at all times. Visitors

are not allowed to use guest amenities including the continental breakfast, or Wi-

Fi. As a registered guest, you are responsible for your visitor at all times.


Our Breakfast is free to registered guests only. Visitors may not join a registered

guest for a free breakfast. Breakfast starts 8-00 and finishes at 10-00. Breakfast is

offered as self service buffet. Special meal requests should be specified min 2

days prior arrival, we will do our best to fulfil it upon availability.


We do not offer discounted room rates for participation or employment in

organizations such as government employees, etc.


Guesthouse Kolinska is not responsible for weather conditions, personal

emergencies, or schedule changes. Cancellation is free of charge 14 days prior

arrival. Total amount of reservation cost will be charged upon cancellation or

modifying the order within 14 days before arrival. If you cancel any reservation,

you must obtain and save the cancellation number for your records.NO SHOW CHARGES:

Failure to check in on the scheduled arrival date (hotel time) for a reservation

guaranteed with a credit card will result in a No-Show fee being charged to your

credit card. You will be charged for the whole period of your reservation plus



Large group/Block reservations must be cancelled five (5) weeks prior to arrival

date. Reservations cancelled after that date (hotel time) may be charged plus tax

for each room reserved.


To provide all of our guests with an exceptionally clean and safe hotel

experience, we reserve the right to enter your guestroom for reasonable

purposes, such as for housekeeping, maintenance, verify that the room, its

furnishings, and mechanical equipment are intact, or to address or prevent a

violation of our Hotel Policy/House Rules. Hotel staff will normally knock and

announce themselves before entering your guestroom, unless we believe that

exigent circumstances exist. Please contact Front Desk if you are a “Day Sleeper

or you are staying in the room due to illness. Management reserves the right to

enter a room with a known status of “Do Not Disturb” in the event of an

emergency, suspected illegal activity taking place, disturbing other guests, or

damage being done to hotel property. In the event of suspected illegal activity,

management reserves the right to summon law enforcement to aid in eviction.

The right to privacy ends when a Hotel Policy/House Rule is broken. Law

enforcement will be granted immediate access.

CHILDREN: Stay of the children under the age of 14 is the subject of prior

approvement by the hotel. In general GH Kolinska do not accommodate kids

under 14 y.o.


Room occupancy requirements are based on fire code/fire safety restrictions.

Single room maximum occupancy is 1 person. Double/twin room maximum

occupancy is 2 persons. Deluxe Double room maximum occupancy is 2 persons.

If you exceed the maximum number of guests allowed, you will be asked to rent

another guestroom for proper accommodations or vacate the hotel. No extra

beds, no cots available.

ROOM KEYS:Room keys are issued to the registered guest(s). No room keys will be issued to

youth under 18 at any time. We have 12 hours reception so the keys of the rooms

must always be carry with you because they give you

access to the building at any time. I.D. is required if you have lost your key and

require a duplicate. Please return room keys to Front Desk at Check-out.

Room key loss or withholding the room key after checking-out are subject for

100,- (One hundred) EURO extra charge.


Housekeeping is provided daily between the hours of 8 a.m. – 2 p.m. This is a 100

% NON-SMOKING hotel, including medical marijuana. Rooms are cleaned and

inspected daily and a detailed log is maintained on each room and linen. Rooms

are rented to guests in appropriate condition without any prohibited

odor. Housekeeping and Front Desk staff are trained and skilled in identifying the

odors from prohibited

items. If our investigation concludes that you have smoked in your room, cooked,

or brought a prohibited item into our facility, you will be fined, and evicted

without any refund.


Your comfort is very important to us. For guests staying multiples nights, bed

linen is changed on a rotation schedule. Used towels are exchanged for fresh

towels daily up on request. If Housekeeping is unable to change a bed due to

personal items left on a bed, a note will be left. Housekeeping will be happy to

change your bed linens and make your beds every three days/up on request if all

personal items are removed. Please contact our Front Desk staff if you have any

additional questions or concerns.


Guesthouse Kolinska assumes no liability for lost, misplaced, stolen, or damaged

valuables or belongings. If you discover that you have left behind something of

value to you, please call us immediately +386 40 284 646 and we will try to assist

you in locating your lost item.


Guesthouse Kolinska is not responsible for any item left behind by a guest.

However, any item, with the exception of perishable items, left behind by our

guests and found after departure by Housekeeping will be collected, logged in,and kept in a secure location for collection by the owner for up to fourteen (14)

days. Records of Lost & Found items are retained for five years. Reasonable effort

will be made to notify the guest that an item has found. Perishable items,

underwear, and miscellaneous toiletries are discarded.


We would be happy to return your lost item(s) to you by Slovenia Postal Service.

Your credit card will be charged packaging and postage, plus a 10 € handling

fee. A separate receipt will be mailed to you. Guesthouse Kolinska is not

responsible for any item lost or misdirected during shipment by the Slovenia

Postal Service.

UNCLAIMED ITEMS/NO CONTACT: Lost & Found items are held for fourteen

(14) days while we attempt to contact the guest. If guest contact information is

incorrect or cell phone mailbox is full and we are unable to contact the guest

during the fourteen (14) day holding period, the unclaimed item(s) are thrown

away, given to local organizations, or disposed of accordingly by Guesthouse



Registered guests of legal age who choose to bring their own alcoholic

beverages must consume those in their room. Alcohol is not allowed in public

areas such as the lobby, etc. Alcohol consumed during special events served by a

licensed caterer with permit to serve/sale alcohol is restricted to those 18 years

old or older (valid photo identification required) and can only be consumed at

that event venue.


The safety and security of our guests and staff is extremely important to us. Our

Firearms and Weapons Policy is designed for the protection of our guests,

vendors, staff, and owners, and pertains to the presence of firearms and weapons

on hotel premises. Guesthouse Kolinska recognize that guests and vendors may

legally possess firearms or weapons for a variety of legitimate purposes. This

policy has been developed to create a safe environment by providing

appropriate guidance over the custody of firearms and weapons on our

premises. Guesthouse Kolinska is private property. Guests, who are lawfully

permitted to possess a firearm or

weapon, may bring such onto our hotel premises for storage purposes only, with

the understanding that they are personally responsible for following:Guests must abide by State and local laws.

Firearm and weapons must be appropriately registered.

Firearms must be unloaded.

No cleaning of firearms is permitted on hotel premises.

Firearms and weapons must be safeguarded and secured in either a

locked, hard sided firearm container or a soft gun case provided by the

guest at all times and clearly labeled with their name and contact


No firearms or weapons in the breakfast area.

Damages caused by arrowheads will be charged accordingly, please be


Guests and vendors who fail to abide by our policy may be asked to leave the

hotel premises, are subject to trespass and may be subject to further legal action.

Exempted from this policy are law enforcement officers and designated military

personnel who are on-duty and required to carry firearms in the performance of

their duties. No exemption to this policy is allowed for private persons, even

those licensed and permitted to carry a firearm openly or concealed under local,

state, or federal law, are exempt from this policy. It is our policy to promptly turn

over any firearms left on the property to the Police if we are unable to contact the

owner. Questions concerning these policies or its implementation may be

addressed to the hotel owners directly.


Bicycles, Hover boards, and roller blades are not permitted in guest rooms.

Depending on available space, Front Desk staff will be happy to secure these

items in our mechanical room. We assume no liability for theft, loss, and/or

damage, and you waive any and all such liability.


Please notify Front Desk in the event of a fire or other emergency. A map that

shows emergency exits can be found on the back of your room door located in

each guest room.

FIRE SAFETY POLICY:The hotel is equipped with fire safety information and emergency evacuation

plans on the door of each guest room. Please review this important information.


Guesthouse Kolinska enforces a No In-Room Party Policy to ensure we can protect

the hotel and our guests at all times. No parties, loud disturbances and/or noise-

nuisance are allowed or tolerated on these premises. In the event of a

disturbance, one polite request (warning) will be given to reduce the noise. If our

request is not followed, the guest will be asked to leave the hotel without refund.

Registered guest(s) is responsible for all persons visiting. Non-Registered visitors

are only permitted until 8 P.M. If found with more “people” not listed on the Guest

Registration Form after 8:00 P.M. your stay will be considered a party. You will be

ordered to vacate the premises without refund and may be access Guest

Compensation Disturbance Fee.


Access to our WiFi is free for our registered guests. The hotel WiFi access code is

subject to change without notice. WiFi signals are subject to change without

notice depending on the room’s location, the status of our WiFi-equipment, and

interference from other local wireless signals. Guesthouse Kolinska assumes no

liability for guest use.


All staff is trained and required to respond to potential violations of our Hotel

Policy/House Rules. Guests who refuse to abide by the reasonable standards and

policies established by Guesthouse Kolinska for safety of all guests, staff, owners,

property, and the operation and management of the hotel will be evicted, with no

refund. In addition to the room charge, a minimum 300 € cleaning fee per room

will be charged for infraction(s) of our Hotel Policy/House Rules.


Guesthouse Kolinska makes its best efforts to ensure that all the information that

appears on its website is accurate. However, no warranty, expressed or implied, is

given that the information provided on this website is error free. Guesthouse

Kolinska does not accept liability for any errors and/or omissions, and reserves

the right to change the information published at any time and without notice.

LINKS:The links provided on Guesthouse Kolinska website are for the convenience of

site visitors and are provided in good faith. Guesthouse Kolinska does not accept

liability for the contents or links provided on such websites, nor does it accept

liability for any indirect or consequential loss arising out of the use or connected

with its website.


Guesthouse Kolinska reserves the right to refuse accommodations to a guest

arriving with a contagious disease. In cases where sickness occurs during the stay,

please notify the Front Desk staff. In the case of serious sickness, you may be

requested to receive appropriate health care from a nearby healthcare facility.

During epidemics we are entitled to employ precautionary measures within our

judgment or as required by local authorities. We may charge you a room cleaning

fee as we deem appropriate under the circumstances.

Signing check-in form a guest stating and guarantee that he/she has all necessary

documents regarding covid-19 regulations in EU and in Slovenia.


The cleanliness of our rooms is extremely important to our guests. If you bring

any infestation into your room or onto our hotel premises, we may charge you for

any and all costs and expenses, including immediate or urgent response

requirements and loss of room revenue, that we deem necessary to address the



All vehicle(s) must be listed on the registration at check-in. Parking for registered

guest(s) is free. All vehicles are parked at the risk of the owner. Guesthouse

Kolinska shall not assume liability or responsibility for any vehicle, occupants, or

contents while operated or parked on the hotel property. If a vehicle is left in the

hotel parking lot after the guest has departed without the written consent of the

hotel, the hotel reserves the right to have the vehicle towed at the owner’s and/or

driver’s expense. No vehicle repairs on hotel premises. All vehicles must be

parked accurately between white lines taking one parking slot per vehicle only.

Motorbikes parking slots are located at the specified area, motorbike owners/

drivers should not park at the car parking slot(s). Hotel has a right to fine owners/

drivers of the vehicles for repeatedly wrong/inaccurate/rough parking blocking

access to the neighbouring slots. The fine is 100,- (One hundred) EUR.

Repeatedly wrong parking is considered as house rules breaking with all legal


You are liable for any damage howsoever caused (whether by the deliberate,

negligent, or reckless act) to the room(s), hotel’s premises or property caused by

you or any person in your party whether or not staying at the hotel during your

stay. Guesthouse Kolinska reserves the right to retain your credit card and/or

debit card details as presented at registration and charge or debit the credit /

debit card such amounts as it shall in its sole discretion deem necessary to

compensate or make good the cost or expenses incurred or suffered by

Guesthouse Kolinska as a result of the aforesaid. Should this damage come to

light after the guest has departed, we reserve the right and you hereby authorize

us to charge your credit or debit card for any damage incurred to your room or

the Hotel property during your stay, including and without limitation for all

property damage, missing or damaged items, smoking fee, cleaning fee, guest

compensation, etc. We will make every effort to rectify any damage internally

prior to contracting specialist to make the repairs, and therefore will make every

effort to keep any costs that the guest would incur to a minimum.


Guest Rooms found with waste strewn around, in complete disorder, and/or

“trashed” will be subject to maintenance deep cleaning fee, administration fee

and/or third party fees.


Damage to rooms, fixtures, furnishing and equipment including the removal of

electronic equipment, towels, art work, etc. will be charge at 120% of full and new

replacement value plus any shipping and handling charges. Any damage to hotel

property, whether accidental or willful, is the responsibility of the registered guest

for each particular room. Any costs associated with repairs and/or replacement

will be charged to the credit card of the registered guest. In extreme cases,

criminal charges will be pursued.


Damage to mattresses and linen including; towels, mattress pads, sheets,

bedspreads, blankets resulting from the use of body oils, make-up, shoe-polish,

etc. will result in a charge for the special cleaning, repair or replacement of the

damaged article.


Guesthouse Kolinska reserve the right to take action against any guest or visitor

found to have tampered or interfered with any fire equipment throughout the

hotel, including guest rooms, break glass points and fire extinguishers. Guests or

visitors found to have tampered with fire-fighting equipment will be charged with

any costs incurred by the hotel due to their actions and will be evicted from the

hotel. Depending on the severity of the guest actions, law enforcement may

become involved at the hotel’s discretion. Should the fact that fire- fighting

equipment had been tampered with come to light after the guest has departed,

we reserve the right and you hereby authorize us to charge your credit or debit

card for any damage incurred to your room or the Hotel property during your

stay, including and without limitation for all property damage, missing or

damaged items, smoking fee, cleaning fee, guest compensation, etc.


Guesthouse Kolinska reserves the right to amend, modify, change, cancel, vary or

add to these Hotel Policies/House Rules or the arrangements and content

featured on our Hotel website at any time without prior notice. Please check our

website regularly for updates to Hotel Policy/House Rules. Any modification to

these Hotel Policy/House Rules that occurs before your departure is considered a

part of your reservations agreement with us. A copy of these Hotel Policy/House

Rules is located on our website and available from Front Desk staff upon request.

BUSINESS COMPUTER: Photocopies and faxes are provided for a fee. The

Business computer on reception is provided for the registered guest(s) to print

airline tickets, etc. like activities.